Our consulting and treatment services

Our focus is on the qualified counselling and treatment of refugees suffering from the psychological after-effects of traumatic experiences. We involve our entire network and offer various treatment options ourselves. All our services are free of charge, a health insurance card or similar is not required.

The first step: Understanding the situation

An appointment with Centra is always useful when there is a suspicion that psychological stress in refugees is related to traumatic experiences.

At first, we try to understand the individual situation of our clients. With a gentle, resource-oriented approach, we assess the existing needs in up to five sessions and try to make recommendations for possible help options. Depending on our capacities, this may involve crisis intervention or psychotherapeutic treatment with us. Alternatively, we try to refer people within our network. 

If an acute psychiatric treatment is in the foreground, we try to help you find the right contact centre in advance.

Appointments with us

We are happy to offer you an appointment at our centre in Heidenkampsweg 97, 20097 Hamburg. While registering, you can let us know if you need an interpreter.

Telephone Consultation

Upon request, we also offer consultations by telephone. Interpreters can be called in or counselling can be provided by native-speaking staff.

Additional offers

STARK – Stabilising group therapy

STARK – Group therapy for addiction

Gentle Yoga – Group activity for refugees

Information group for women refugees


You can book an appointment for a consultation via our appointment service:

Monday: 9-12 a.m.

(in German, Farsi/Dari and Arabic)

Wednesday: 14-17 p.m.
(in German, Farsi/Dari and Arabic)

Friday: 9-12 a.m.

(in German and Arabic)

Tel.: 040/23 20 522-22

Email: info@centra.hamburg

Training programme autumn/winter 2020 is online

We cordially invite you to the training courses at Centra in the coming months. The programme is aimed at professionals from different professional…

Get in touch with us

Please do not hesitate to contact us at any time with your enquiries. Please use the contact form or contact us in one of the other ways listed below.

Heidenkampsweg 97
20097 Hamburg

040/23 20 522-0